Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

Our Commitment At Veiltcg, we take pride in accurately representing every item we sell. Please read this policy carefully before purchasing, as the nature of collectibles requires specific conditions for returns.

All Sales — General Conditions By completing a purchase, you confirm you have reviewed the product listing, including all photos and condition notes.

PSA Graded Cards — No Returns PSA graded cards are sold as-is based on their official PSA grade and slab condition. All sales of graded cards are final. We do not accept returns or issue refunds on graded cards unless the item arrives significantly not as described (e.g., wrong card shipped).

Singles (Ungraded) — Condition-Based Returns We accept returns on singles only if the card arrives in a condition materially different from what was described in the listing. To be eligible:

  • You must contact us within 3 days of delivery.
  • The card must be returned in the same condition it was received, in a rigid card sleeve or top loader.
  • Buyer is responsible for return shipping costs.
  • Once we receive and inspect the return, a refund will be issued to your original payment method within 5–7 business days.

Sealed Products — No Returns Sealed products (booster boxes, ETBs, packs, etc.) are final sale. We cannot accept returns on sealed products once they leave our facility, as we cannot verify the integrity of the seal upon return.

Accessories Accessories (sleeves, binders, top loaders, etc.) may be returned within 7 days of delivery if unused and in original packaging. Contact us to initiate a return.

Damaged in Transit If your order arrives damaged due to shipping, please contact us within 7 days of delivery with photos of the damage and packaging. We will work with you to resolve the issue, which may include a replacement, store credit, or refund depending on the situation.

Wrong Item Received If you receive an item different from what you ordered, contact us immediately. We will cover return shipping and send the correct item or issue a full refund.

How to Request a Return Contact us through our Contact page with your order number, a description of the issue, and photos where applicable. We aim to respond within 1–2 business days.

Exchanges We do not offer direct exchanges at this time.